AVIVA Reviews
AVIVA has an overall rating of 3.5 based on 36 reviews. Customer feedback on AVIVA is mixed: AVIVA reviewers highlight positive aspects like user-friendly website, competitive pricing, responsive customer service, comprehensive coverage options, which strongly appeal to individuals seeking affordable insurance, families looking for comprehensive coverage, tech-savvy users preferring online services. However, AVIVA is often criticized for its limited online account management, occasional claim processing delays, higher premiums for certain demographics, lack of personalized service.
36 reviews
5 Stars
9
4 Stars
9
3 Stars
6
2 Stars
10
1 Star
0
How would you rate AVIVA?
All AVIVA Reviews (36)
JOHNSON
May 14, 2026
"Nice staff, but a bit unorganised"
The staff I spoke with were friendly and professional, so no issues there really. It just felt like I had to repeat the same thing a couple of times, and the replies took longer than I expected. Not a bad experience overall, just... could’ve been a bit more organised...
0
Reply
anna1999
April 28, 2026
"Pretty frustrating experience"
I was a bit disappointed using this because the data just didn’t seem accurate. It made the whole experience feel kind of frustrating, especially when I was expecting something I could rely on.
0
Reply
Robert_freeman84
April 26, 2026
"I got my car insurance through aviva it…"
I got my car insurance through aviva it felt like the sensible move. My renewal with another provider was coming in higher, and I didn’t want to throw money away by just accepting it. Aviva’s price was fair, cheaper than what I was going to pay, and setting it up online was straightforward. So far I’m happy with it and relieved I didn’t stick with the more expensive option
0
Reply
Sandi.stankiewicz
April 24, 2026
"The staff were really helpful when I..."
The staff were really helpful when I went in about a thing I needed sorting. It did take a bit longer than I expected, not sure what the delay was, but they got it sorted in the end.
0
Reply
CAMUS
April 24, 2026
"Paid Out, Eventually"
My claim did get paid, just not quite as much as I originally thought it should be. When I asked, they explained the reason, and to be fair, it was probably in line with the policy. Still annoying at the time, because who doesn’t love a surprise smaller payout? It also took longer than expected to get clear answers, and I had to chase them a bit. The staff were polite enough, so there’s that. Overall, not awful, not amazing. Three stars feels about right
0
Reply
ConstanceLongstreet
April 09, 2026
"Quick and Easy Help"
In the end, my question got sorted without any hassle. I got a reply really fast, and the whole thing was straightforward.
0
Reply
Bernice_andrews02
April 04, 2026
"Pretty straightforward overall"
I found aviva.ie fairly easy to deal with, to be honest. The emails and policy details were clear enough that I didn’t feel like I had to call them more than once to figure things out. Maybe I’m just overthinking it, but a bit of the wording could probably be simpler. Overall though, it was a good experience
0
Reply
rhonda.Klauer
April 03, 2026
"Fair Loyalty Price"
The loyalty price was actually fair, which I appreciated. Not everywhere makes returning customers feel like they’re being quietly charged more, so this was a nice change.
0
Reply
MarilynDonaldson_70
March 30, 2026
"Easy enough to sort my policy"
I used aviva to check my policy and make a small change, it was easy. The site was simple to follow, and I didn’t have to click around loads to find what I needed. Pages loaded quickly on my phone too, which was nice. So yeah... straightforward overall, no real hassle
0
Reply
KellyHartmann_93
March 08, 2026
"Crashes when I need it most"
The app crashes way too much, especially around the times I actually need to pull up my policy. It’s frustrating and not something I can really rely on
0
Reply
erwinwilliams7429
March 01, 2026
"Fair payout, but the wait knocked my confidence a bit"
I had to make a claim with aviva and, to be fair, the payout ended up being better than I expected. The amount felt reasonable and it covered what I needed, so I can’t really complain about that part. That said, the waiting around and not always feeling totally in the loop did chip away at my trust a bit. It wasn’t a disaster or anything, but it did leave me feeling less sure about how smoothly things would go if I needed to claim again.
0
Reply
hello_virginia395
February 20, 2026
"I mean, I gave it 4 stars…"
I mean, I gave it 4 stars because the policy wording was mostly easy to follow, but there were a few parts I had to read over again to fully get
0
Reply
rebekah2001
February 12, 2026
"Got through really quickly"
I was surprised how fast I got through, I think I only waited about 2 minutes on the phone. The person I spoke to was really helpful and got my query sorted without any hassle. After dealing with long hold times in the past, this was a really nice change.
0
Reply
hello_james599
February 12, 2026
"I got my quote online without too much…"
I got my quote online without too much hassle. A few of the questions felt a bit long, but everything was clear enough and the price showed up straight away. I would’ve liked about a bit more detail on the extras, but overall it was a good experience
0
Reply
Kathy_vause71
February 10, 2026
"Pretty decent overall"
It took a little longer than I expected to get there, but the driver was friendly and got me going quickly once everything was sorted out. That part was nice, even if it was a bit of a wait
0
Reply
gabriellaleblanc6393
February 06, 2026
"Cancellation was okay in the end"
I cancelled my policy on aviva.ie and it was mostly fine. It took a bit of clicking around to find the right page, and there was something about it that didn’t feel totally clear at first. I did get the confirmation later the same day, which was good. Overall, not a bad experience, but the steps could definitely be a bit more obvious.
0
Reply
ReginaSteinmetz
February 03, 2026
"Claim got sorted faster than I thought it would"
I had to put in a claim through aviva.ie and, to be fair, it was mostly smooth. The online bit was straightforward enough, and I was getting updates without having to keep chasing them. I did have to wait a while on the phone one time, which was a bit annoying, but after that everything moved along grand. The payment came through quicker than I was expecting too. Overall, a good experience, just not absolutely perfect
0
Reply
tony-Pierce
January 29, 2026
"so I had to spend a bit of…"
so I had to spend a bit of time digging around before I could really figure out what was actually covered. It wasn’t impossible, but I wish the details had been easier to find upfront
0
Reply
joseph.Spradley
January 28, 2026
"Payment went through, but the screen was confusing"
I paid for my policy on aviva.ie and the payment did go through in the end, but I was a bit confused for a while. The page took ages to confirm anything, so I wasn’t sure if I was supposed to click again or just sit there and wait. I eventually got the email confirmation, so it all worked out, but the payment screen could definitely be clearer. Not a terrible experience, just a bit annoying
0
Reply
hello_adeline036
January 27, 2026
"Slow response for a simple question"
I emailed them with a basic question and it took ages to get a reply. The service wasn’t terrible or anything, but waiting that long just to get simple info is frustrating. If this is how they handle one straightforward email, I’d worry a bit about how slow things might be with anything more complicated.
0
Reply
Have a question about AVIVA?
Log in to ask your AVIVA question!
Customer Reviews
Ask a Question
